Support Center
Everything you need in one place: make a payment, file a claim, request documents, or reach your local agent.
Customer Support Services
Looking after our clients is at the heart of what we do. Our team backed by convenient online tools, is ready to help you make a payment, adjust your coverage, add a vehicle or driver, or request the documents you need, quickly and without the hassle.
To report a claim, call us at 575-736-1500 during business hours and we'll walk you through every step. Outside office hours, use the 24-hour claims reporting number printed on your policy documents to reach your carrier directly. Please have your policy number ready so your adjuster can assist you right away.
How can we help you today?
Choose an option below to manage your policy. Prefer to talk to a real person? Every one of our offices answers the phone 1-844-736-1500.
Make a Payment
Pay your premium online, anytime, through our secure 24/7 payment portal.
Pay Now →Change of Address
Moved recently? Update your mailing address so your policy documents reach you.
Update Address →Certificate of Insurance
Need proof of coverage for a job or contract? Request a COI and we'll send it over.
Request a COI →Auto ID Cards
Lost your insurance card? Get a replacement ID card for your vehicle in minutes.
Get ID Cards →Policy Changes
Add a vehicle, update an address, or adjust coverage. Send us a service request.
Request a Change →Commercial Quote
Looking to add coverage or shop a new policy? Start a free, no-obligation quote.
Start a Quote →Reach Your Local Office
Three offices across New Mexico & West Texas
Artesia Main Office
1901 W. Main Street
Artesia, NM 88210
Tel: 575-736-1500
Fax: 575-736-1550
Office Hours
| Mon – Thu | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 1:00 PM |
| Sat – Sun | Closed |
Lovington
423 Main St
Lovington, NM 88260
Tel: 575-396-3645
Office Hours
| Mon – Thu | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 1:00 PM |
| Sat – Sun | Closed |
Lubbock
6845 82nd St. Suite 101
Lubbock, TX 79424
Tel: 806-368-7613
Office Hours
| Mon – Thu | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 1:00 PM |
| Sat – Sun | Closed |
Frequently Asked Questions
How do I file a claim?
Can I make a payment online?
How fast can I get a Certificate of Insurance?
I moved. How do I update my policy?
Still need a hand?
Our team knows your community and your coverage. Call or message us, we're happy to help.
